Refunds & Returns policy

Returns Policy

  • Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, you have 7 days from delivery of the item to notify us that you would like a refund or exchange.
  • Please reach out to us at [email protected] within 7 days of receiving your order.
  • Include in the email:
    • Your order number;
    • Photos, where relevant, of the issues.

What happens next?

  • Since we use a third party manufacturer, we would reach out to them for their approval.
  • If your return or refund request is approved, we will send you the return address and instructions. Returns sent without prior confirmation may not be accepted.
  • We will not accept unconfirmed returns.

Returned items

  • All returned items should be unused, unworn, and unwashed. 
  • We do not accept worn, stained, damaged, or altered items. 
  • We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

  • If your refund request is confirmed, We will return the money to the account used to pay for the order in the currency it was initially bought in.

Can I cancel my order and get a refund before my order arrives?

  • Orders that have yet to enter production can be canceled in their entirety.
  • If your order has entered production, it cannot be refunded.

Can I get a refund if my order is not shipped on time?

  • Since we use a third party manufacturer, the production time is dependent on their estimated range of 10 – 17 days.

*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). 

How long do I have to submit a return request?

  • Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 
  • For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.